Frequently Asked Questions
Everything you need to know about your jewelry shopping experience.
How can I be sure of the purity of the gold and diamonds?
All our gold jewelry is BIS Hallmarked, and our diamond jewelry is certified by renowned international laboratories such as IGI, GIA, or SGL to ensure the highest quality and authenticity.
What are your shipping charges and delivery timelines?
We offer free insured shipping on all orders within India. Typically, orders are delivered within 5-7 business days, though custom-made pieces may take longer.
Do you offer a return or exchange policy?
Yes, we offer a 15-day money-back guarantee and a lifetime exchange policy. Items must be returned in their original condition with the certificates and packaging.
Can I customize a piece of jewelry?
Absolutely. We offer bespoke customization services. You can contact our design experts via the 'Personalize' section to create a unique piece tailored to your preferences.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer EMI options for select products to make your purchase more convenient.
Is it safe to buy jewelry online?
Yes, your shopping experience is completely secure. Every shipment is fully insured by us until it reaches your doorstep, and our website uses SSL encryption to protect your data.